We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return :

-Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will ask the photo proof and you’ll also need the receipt or proof of purchase.

To start a return, please contact us at nat@celebrityhack.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us for any further return question at nat@celebrityhack.com.au.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.